- You have to notify us within 48 hours after receiving the products from the delivery man.
- The buyer is responsible for the shipping fees.
- Return offered in the form of Product exchange.
Pio.com.bd becomes happy every single time you trust us with your purchase. We understand how confusing it is to relay on photoshopped photos nowadays while buying products from the online shopping store. Pio.com.bd wants you to have an absolutely hassle-free shopping experience. We assure you that all products sold on Pio.com.bd are brand new. In case the Products you have received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, you can return it within 24 hours and we will solve your problem within 5 days (Outside Dhaka 10 days), after receiving your notification. You can have a Replacement or Refund depending on valid circumstances.
Return can be occurred in two stages:
- At the time of delivery
- After receiving a delivery (Have to notify within 24 hrs.)
You can return the Products if:
- You received a defective Product
- You received a physically damaged Product
- You are unhappy with the Products quality
- The Product is different from the description on the website
- Size or Fit issue
All items which can be resold are always eligible for return. Except the following:
- Items that have been worn or washed
- Products which were sold as combos or in sets are not eligible for return/replacement as individual items
- Products should not be used.
- Products must be in their original condition
- Items should be unused, unaltered, unsoiled products with their original tags
- Item must be in the original packaging, in the original condition
- Seal open branded electronic items cannot be returned in case of not being happy with the Products as they can’t be resold. Except if the Products is damaged or not working from the start
- In the case of branded electronic items, brands’ or e-store merchants return, repair and replacement policy will apply
- For non-branded electronic Products please see the Products condition. On Products details section
- You need to check all non-branded electronic Products when you receive the Products from the delivery man (within the 24-hour notification is not applicable for non-branded electronic Products)
- The customer must ensure the item is packed and delivered securely. Pio.com.bd will not be held responsible if the goods get damaged on their return to Pio.com.bd office
Refund are easy, simply follow these steps
- Provide us with Order ID details and e-mail: [email protected]
- We will confirm the Refund request and will inform you about the process.